If, after your welcome call, you decide Tooned isn't the right fit and we haven't started working on your file, we'll happily provide a full refund - no questions asked. We believe in earning your trust, not your money.

Once we begin working on your behalf, the service becomes non-refundable. That work includes researching vehicles, contacting dealerships, gathering pricing, negotiating offers, comparing options, and building a strategy tailored specifically to your situation. Whether you ultimately purchase a vehicle or decide to wait, those hours of work have already been invested on your behalf.

I started Tooned to help people, and I hold myself to a standard. If I take on your file and it becomes clear I can't meet that standard, I'm not going to keep your money.

Specifically: if I can't beat the best legitimate out-the-door offer you already had in hand, or I can't source a vehicle that meets the requirements we agreed on during your welcome call, I'll refund your fee in full.

To be clear about what this is and isn't. It is not a satisfaction guarantee, and it isn't a way to use the service for free. It doesn't apply if you change your mind about buying, decide to wait, switch to a different vehicle than the one we planned around, or take the numbers I secured and go a different direction on your own. It applies when I genuinely could not do what I told you I would do.

I'm confident in this work, which is why I'm willing to put it in writing. The welcome call exists so we can be honest with each other about fit before anything starts, so this should rarely come up. If it does, I'd rather hand the money back than keep it.

One of the most valuable parts of Tooned is securing real, out-the-door pricing from dealerships - not estimates or marketing numbers, but actual offers that can be used to compare your options and negotiate with confidence.

Getting those numbers takes time, persistence, industry knowledge, and relationships. Behind every recommendation are countless calls, research, negotiations, and careful comparisons that most people never see. By the time you receive your options, much of the work has already been completed.

You're always free to use the information we've gathered however you choose - that's your decision. Our goal has always been to empower you with the knowledge and confidence to make the right choice.

This policy isn't about limiting your options - it's about being transparent. The welcome call exists so you can move forward with complete confidence, knowing exactly what to expect before any of the behind-the-scenes work begins.

If you ever have questions about the process or what to expect, we're always happy to have that conversation before we get started.

If you have any questions about this policy or need help with a refund request, please reach out to us at support@tooned.ca and we will get back to you as soon as possible.